How to order?

 

Ordering instructions
Buying from Kotielaintarvike.fi webshop is quick and easy. Once you have found the product you want to buy, click on the "ADD TO CART" button next to the product and the product will go into the shopping cart. You can see the contents of the shopping cart from the drop-down menu at the top right of the page. You can continue searching for products and add them to your shopping cart whenever you want.

 

1. Ordering

To order the products in the shopping cart, press the “PROCEED TO CHECKOUT” button to go to the shopping cart and the order form. First, check the contents of your Shopping Cart to make sure it matches what you want to order. At this point, you can still change the quantities of products or add / remove products from the shopping cart.

If you still want to continue your shopping, select the link "<< Back to store" at the top left of the page.

The minimum order limit from the online store is 30 €
 

2. Discount Codes and Gift Cards

If you have received a discount code or gift card into our webshop, it will be entered in the “SUMMARY” box on the right side of the order page in the “Have you received a campaign or discount code? Click here ”. Be sure to check the spelling as well as activate the code, no discounts will be granted retrospectively. Please note that you can only enter one discount code or gift card at a time.

If the discount code or gift card is not activated, the code may be out of date. E-commerce discount codes are generally valid for 1-2 days from their issuance. E-commerce Gift Cards are valid for 6 months.

 

3. Payer and payee information

When you are ready to continue the order, the payer's information will be given next, as well as the recipient's information if the order is received by another person. Please remember to provide a valid e-mail address and telephone number so that the order confirmation and tracking code will be received.

If you wish, you can enter more information related to your order in the “Enter any message regarding your order” field.

 

4.  Delivery methods and fees

Delivery methods and delivery fees

-PostNord Home Delivery

 

Delivery charges for your order will appear in your cart. Our delivery fees are determined in accordance with PostNord actual weight and price classifications. PostNord Home delivery contact you before actually delivery. You can track the progress of the shipment with the shipment ID, which you will receive in your e-mail upon order confirmation. Delivery methods and payment methods are valid in EU.

 

Order confirmation

You will receive an order confirmation and a link in your e-mail, after which you can conveniently view the progress of your order.

 

Order processing

All orders are considered and responded to immediately upon receipt of the order, although our software indicates that the order is "Pending". Unfortunately, delivery times do not appear in the order tracking, but only in connection with the order, ie in the shopping cart.

 

 

5. Delivery time

Online store delivery times:

 

2.1. immediately our warehouse, delivery time is approx. 7 business day

You can see the stock status of our products in stock and their quantity from the product selection point and shopping cart. Delivery time for products in stock is approx. 7 business days.

 

2.2. Order only product, delivery time is approx. 7-14 / abnormal delivery time

Most of our products are stock and order products, so the customer can order the quantity they want, regardless of our stock situation. If your order quantity exceeds our stock quantity, then the delivery time of the products will be longer, like the order product, ie about 7-14 working days.

We deliver all ordered products in the same shipment, so the delivery time automatically corresponds to a longer delivery time. The delivery time stated in the delivery times always means weekdays, because on holidays and weekends the transports do not “move”. In addition, summer vacation times and e.g. Christmas causes delivery delays beyond our control. We always strive for delivery as soon as possible.

Most of our order products have a delivery time of about 7-14 business days, except for some brands. Abnormal longer delivery times, we have stated in the introductory texts and delivery terms of each product. Despite the exceptionally longer delivery times, our customers have the opportunity to order the products they want conveniently through our online store.

Exceptionally longer delivery times apply to all countries in EU. We receive loads from our suppliers 1-2 times a week, so brand-specific products arrive in our warehouse as quickly as practicable.

For example, more than 500,000 Bombers brand bit combinations are available to order, so not all options / sizes are even available in the factory ware house. However, we want to offer our customers the opportunity to get acquainted with the selections of different manufacturers and brands and order them easily and reliably through our online store. In addition, our customers always get expert help from our customer service, so feel free to contact us if you have any questions!

 

Brand-specific delivery times:

Kruuse – Delivery time approx.  3-5 week

Olba - Delivery time approx.  5-9 week

Multifan – Delivery time approx. 6 week

Beris Bits – Delivery time approx. 2-5 week

Bombers Bits – Delivery time approx. 2-9 week

Equiline – Delivery time approx. 2-5 week

Veredus – Delivery time approx. 2-5 week

William Leistner – Delivery time approx. 2-7 week

Charles Owen – Delivery time approx. 2-7 week, customised helmet 9-11 week

Dyon – Delivery time approx. 2-7 week, customised product 5-9 week

Fleck – Delivery time approx. 2-5 week

Prestige – Delivery time approx. 2-5 week, Prestige saddles 2-7 week

 

The stated shorter delivery time per brand is when the product is in the importer's warehouse or is about to arrive there, or the product is already on its way to / from our own warehouse. The longest delivery time is when the product is not in the factory stock. We place orders with our suppliers immediately on the same or the next working day after the customer order so that the delivery times of the products are always as short as possible. Delivery times for special and custom-made products may be even longer than stated.

 

6. Payment methods

1. Klarna
2. Paytrail Oyj

 

Choice of payment method

At the top of the shopping cart select your preferred payment method Klarna or Paytrail. Our online store software automatically offers the Klarna payment service the first option, but if you want to pay for Paytrail's payment service, then change your payment method to Paytrail.

 

6.1. Buy via Klarna payment service

Online payments

Credit card payments: Visa, MasterCard or American Express cards

Klarna Bill: Pay in 30 days

Klarna Instalment

Learn more: https://www.klarna.com/uk/terms-and-conditions/

(Choose a country!)

 

6.2. Buy via Paytrail payment service

Online Payments: Nordea, Osuuspankki, Danske Bank, Säästöpankki, Oma Säästöpankki, POP Pankki, Aktia, Handelsbanken, Ålandsbanken and S-Pankki

Invoice and instalment services: Walley, OP Invoice and Jousto

Card payment: Visa, Mastercard and American Express

Mobile Payments: MobilePay, Pivo, Siirto and Apple Pay

 

 
7. Confirm the order

When all of the above steps have been completed successfully, click the "Pay order" or "Submit order" button.

You will then receive an order confirmation at the email address previously provided. If you do not receive an order confirmation, please contact our customer service either by e-mail myynti@kotielaintarvike.fi (Mon-Fri 9-17).