Last updated: 26 March 2026
Kotieläintarvike.fi operates this store and website to provide you with a curated shopping experience ("Services"). Kotieläintarvike.fi is powered by Shopify. This privacy policy describes how we collect, use, and disclose your personal data when you use our Services or make purchases.
Please read this privacy policy carefully. By using the Services, you confirm that you have read this policy and understand how your data is collected, used, and disclosed as described herein.
Personal Data We Collect or Process
We may collect or process the following categories of personal data:
- Contact information, including name, address, billing address, delivery address, phone number, and email address.
- Financial information, including credit card, debit card, and bank account numbers, payment card details, and transaction information.
- Account information, including username, password, security questions, preferences, and settings.
- Transaction information, including products you view, add to your cart, purchase, return, or cancel.
- Communications with us, including customer support enquiries.
- Device information, including IP address, browser, and network connection.
- Usage data, including information about your interactions with the Services.
Sources of Personal Data
We may collect personal data from the following sources:
- Directly from you, for example when you create an account or make a purchase.
- Automatically through the Services, including through cookies and similar technologies.
- Through our service providers, who collect or process personal data on our behalf.
- From our Shopify Partners or other third parties.
How We Use Your Personal Data
- Providing and improving the Services: Processing orders, arranging deliveries, managing your account, and creating a personalised shopping experience.
- Marketing and advertising: Sending marketing communications by email, text message, or post, as well as displaying online advertisements.
- Security and fraud prevention: Verifying your account, ensuring a secure payment experience, and detecting potential fraudulent activity.
- Communicating with you: Customer support and business relationship communications.
- Legal reasons: Complying with applicable laws and responding to legitimate legal processes.
How We Disclose Your Personal Data
We may disclose your personal data to third parties in the following circumstances:
- To Shopify, vendors, and other third parties who perform services on our behalf (e.g. payment processing, delivery, data analytics).
- To business and marketing partners for the delivery of marketing services.
- When you have given your consent to the disclosure of data to third parties.
- With our partners or otherwise within our group of companies.
- In connection with business transactions such as a merger or bankruptcy, or to comply with legal obligations.
Our Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal data about your use of the Services in order to deliver and improve them. For more information about how Shopify uses your personal data, please refer to Shopify's Consumer Privacy Policy and Shopify's Privacy Link.
Third-Party Websites and Links
The Services may contain links to third-party websites. We do not guarantee the privacy or security of these sites and are not responsible for them. Always check the privacy and security policies of any third-party sites you visit.
Children's Data
The Services are not intended for use by children, and we do not knowingly collect personal data from minors. If you are a parent or guardian of a child who has provided us with their personal data, you may contact us using the details below to request its deletion.
Security and Retention of Your Data
No security measures are perfect, and we cannot guarantee complete security. We recommend that you do not use unsecured channels to transmit sensitive information to us.
The length of time we retain your personal data depends on various factors, such as whether we need it to maintain your account, fulfil our legal obligations, or resolve disputes.
Your Rights and Choices
Depending on where you live, you may have the following rights regarding your personal data:
- Right of access / right to know: You may request access to the personal data we hold about you.
- Right to erasure: You may request that we delete your personal data.
- Right to rectification: You may request that we correct inaccurate personal data we hold about you.
- Right to portability: You may request a copy of your personal data and ask us to transfer it to a third party in certain circumstances.
- Managing communication preferences: You may opt out of receiving marketing emails at any time by using the unsubscribe option in our emails.
If you reside in the United Kingdom or the European Economic Area, you also have the right to:
- Object to and restrict processing: You may request that we stop or limit the processing of your personal data for certain purposes.
- Withdraw consent: You may withdraw any consent you have given to the processing of your personal data.
Complaints
If you have complaints about how we process your personal data, please contact us using the details below. You may also have the right to lodge a complaint with your local data protection authority. For the European Economic Area, you can find a list of the relevant supervisory authorities here.
International Transfers
We may transfer, store, and process your personal data outside your country of residence. If we transfer your personal data outside the European Economic Area or the United Kingdom, we will comply with recognised transfer mechanisms such as the European Commission's standard contractual clauses.
Changes to This Privacy Policy
We may update this privacy policy from time to time. We will publish the updated version on this website and update the "Last updated" date accordingly.
Contact Us
If you have any questions about our privacy practices or wish to exercise your rights, please contact us:
System Lahti Oy / Kotieläintarvike.fi
Pohjankaari 4, 60120 Seinäjoki
Phone: 06 4787 200 (Phone service in Finnish only)
Email: myynti@kotielaintarvike.fi
Website: www.kotielaintarvike.fi